When a festival cancels and refunds your tickets without any explanation, the logical conclusion in anyone’s mind is that the event has been cancelled. However, for an unconfirmed amount of people this past weekend, they can breath easy knowing Secret Project Festival is still going on.
According to FrontGate tickets, the platform through which people purchased their passes, it was due to some kind of error on their end.
“Secret Project is still scheduled for October 13th-14th,” they confirmed. “We are able to reconfirm your order and recharge you for the tickets via the link sent to your email. In order to initiate the recharge, please provide your authorization to do so by visiting the link in your email and filling out the form. The new charge will be initiated and hit your account within 72 hours of your authorization. We apologize for this error and any inconvenience caused.”
The event is set to feature some of techno’s and house’s biggest artists like Âme b2b Dixon, Marcel Dettmann, Stephan Bodzin, Tale Of Us, Carl Cox, Bonobo, Bicep, DJ Tennis, and more.
If you did not receive an email update, please contact Front Gate Tickets by email at order-support@frontgatetickets.com, or by phone at 888-512-SHOW (7469).
A message from FrontGate Tickets… "Due to an error, your Secret Project Order was inaccurately canceled and refunded…
Posted by Secret Project Festival on Monday, September 24, 2018
This article was first published on Your EDM. Source: Secret Project Releases Statement After Tickets Were Erroneously Cancelled & Refunded
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